On weekdays from Monday to Friday during the opening hours of the Consulate (9:00-18:00) it is possible to contact the consular office on 0086 023 63316592 or send an email to firstname.lastname@example.org.
On public holidays 24 hours a day and on weekdays outside Consulate opening hours, in the event of a proven emergency and/or threat to the safety and security of Italian citizens, the on-call mobile phone 0086 139 83 25 7845 is active.
The Consulates ensure protection for all compatriots in the event of violation of their fundamental rights and limitation or deprivation of their personal freedom. They also provide assistance for emergencies, for the search for family members, for succession procedures opened abroad and for the repatriation of the deceased.
Information on the protection of natural persons with regard to the processing of personal data for the purpose of providing consular services (with the exception of issuing visas and citizenship procedures) (General Data Protection Regulation (EU) 2016/679, art. 13)
Information on the protection of individuals with regard to the processing of personal data for the purpose of recognizing Italian citizenship iure sanguinis or its acquisition by naturalization (articles 5 and 7, as well as article 9, paragraph 1, letter c, and paragraph 2 of the law n. 91/1992 and General Data Protection Regulation (EU) 2016/679, art. 13)
It should be remembered that the diplomatic-consular missions, while providing the necessary assistance, cannot support or guarantee direct payments of a private nature; only in the most serious and urgent cases, they can grant fellow countrymen not residing in the consular district and who are in a situation of poverty loans with a promise of repayment, which must, in any case, be repaid to the State after returning to Italy.